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A Good Roger Ng

We have a client, Roger Ng (not entirely his real name), who refers all of his business to us. Roger Ng was recently in the market to replace two cars and had settled on a Mercedes-Benz A250 for himself and a GLC250d as his family’s conveyance. Roger was very happy...

When Banks Get It Wrong

Over the past few decades there has been a relentless march by Australian banks to reduce costs. I used to work for three foreign banks in the 80s, 90s and naughties who used to laugh at Australian banks’ cost to income (CI) ratios – all below 50% (now in the low...