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News

Walk Away

Apologies for the article being a day late, I was in Orange for the Easter break enjoying all that fantastic regional city has to offer. More on Orange later. In our business we see all sorts of borrowers. Those that don’t need to borrow, first time borrowers, borrowers that struggle to get the minimum requirements to borrow and those people that should just walk away from borrowing. It’s the final category that I want to discuss in this article.

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Reduced Borrowing Capacity

You may have read in the press recently what I have been banging on about since Nick and I started this business. If not, you can read about it here. The article in the smh – which is around 9 months late – states that APRA’s actions have successfully reined in the housing boom. They’re probably right. However that’s at the cost of the borrowing capacity of most bank customers.

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It Would Be Wrong Not To

I received credit approval for a loan from a major Australian Bank around six weeks ago. After four attempts at getting the documents right, I finally had to ask my client to change the offending items by hand and submit the documents. At least that way – even if the bank does not accept the changes – they will know how to produce a correct set of documents.

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Fantastic Service, No Authority

We’ve all had to endure help desks or the ironically named “customer service officer” when trying to resolve an error, a fault, a bill error or some other issue. Usually, after going through a frustrating automated menu, with the repeated message beginning with the lie “you’re call is important to us…” you’ve eventually reached the limits of authority of the poor jub you’ve just explained your issue to.

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