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Walk Away

Apologies for the article being a day late, I was in Orange for the Easter break enjoying all that fantastic regional city has to offer. More on Orange later. In our business we see all sorts of borrowers. Those that don’t need to borrow, first time borrowers,...

Fantastic Service, No Authority

We’ve all had to endure help desks or the ironically named “customer service officer” when trying to resolve an error, a fault, a bill error or some other issue. Usually, after going through a frustrating automated menu, with the repeated message beginning with the...

The Middle

Our financial institutions split their organisations into various segments. Invariably, they target most of us at the lowest (retail) segment and institutions at the highest. The middle is defined as everything in between. Most banks define this middle as any...