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It Would Be Wrong Not To

I received credit approval for a loan from a major Australian Bank around six weeks ago. After four attempts at getting the documents right, I finally had to ask my client to change the offending items by hand and submit the documents. At least that way – even if the...

Fantastic Service, No Authority

We’ve all had to endure help desks or the ironically named “customer service officer” when trying to resolve an error, a fault, a bill error or some other issue. Usually, after going through a frustrating automated menu, with the repeated message beginning with the...

The Middle

Our financial institutions split their organisations into various segments. Invariably, they target most of us at the lowest (retail) segment and institutions at the highest. The middle is defined as everything in between. Most banks define this middle as any...