Take Out the Risk

The human race has seen extraordinary advancements in the last 100 years. We have never failed to move forward, do better, strive harder…until the last decade. Take the development of the Concorde. It was developed in the 1960’s jointly by the British and the French....

Fantastic Service, No Authority

We’ve all had to endure help desks or the ironically named “customer service officer” when trying to resolve an error, a fault, a bill error or some other issue. Usually, after going through a frustrating automated menu, with the repeated message beginning with the...

It’s Not You It’s Me…Now Get Lost

It’s not you it’s me…not a good break-up line right? Unless you’re George Costanza. What if I told you that it is now a strategy for some lenders. In fact it has been deployed many times but more flagrantly since the GFC. Cast your mind back to...